Commercial real estate

Your tenants do not renew because of the cleaning. They leave because of it.

Office towers, multi-tenant buildings and managed portfolios — common areas and tenant suites on one scope, with the carpet, floor and window programs that keep a building leasable rather than merely occupied.

What it is

In managed commercial property, cleaning is a tenant-retention line that is filed as an operating expense. No tenant renews a lease because the lobby was clean. Tenants absolutely leave, or negotiate harder, because the restrooms were not, the elevator cab was scuffed, and their own suite was being done properly about three nights in five.

The structural problem in multi-tenant buildings is that common areas and tenant suites are usually two different conversations with two different people — property management owns one, individual tenants have opinions about the other, and the complaints all arrive at the same property manager. Running both on one scope with one crew and one account manager is what stops that becoming a weekly triage exercise.

The second is the programmed work that nobody schedules until it is visible. Common-area carpet, lobby stone or hard floor, interior and exterior glass, entry matting, high dusting. Each is invisible when it is on a cycle and glaring when it is not, and each is far cheaper on a schedule than as an emergency response to a prospective tenant tour.

The third is the daytime. A building with a staffed lobby and real foot traffic cannot get from eight to five on a night clean alone. A day porter is the difference between a building that looks maintained at three in the afternoon and one that looks maintained at eight in the morning.

What we clean

Common areas, nightly

Lobby: glass, floors, seating, reception and directory, entry matting managed seasonally
Elevator cabs: floors, rails, buttons, doors and tracks — the most photographed surface in any building
Corridors, stairwells, landings and rails
Common restrooms cleaned, disinfected and restocked, floors done to the corners
Amenity space: conference center, fitness room, tenant lounge, mail and package areas

Tenant suites

Workstations, offices, meeting rooms and reception areas to each tenant's frequency
Kitchens and break rooms, including appliance exteriors and the sink nobody claims
Trash and recycling with any tenant-specific separation or confidential-waste rules
Interior glass, partitions and touch points
Suite-specific requests handled through the property manager, so the scope stays one document

Server rooms, IT space and back of house

Building server rooms, IDF and MDF closets, and tenant IT space cleaned to the building's own access rules — escorted, restricted, or not entered at all, whichever your policy says
Floors and non-equipment surfaces only. Nothing is wiped on a rack, a patch panel or a cable tray, and no liquid goes near a port or a power connection
Cardboard and packaging cleared out of IT space rather than left to shed fiber into the air path
Loading docks, receiving, storage and janitorial closets
Mechanical and electrical rooms to the extent your access policy allows

A note on scale: this is the server room in a managed building, not a data center. Standalone data centers — white space, raised-floor plenum cleaning, anti-static protocol — are a specialist trade and we do not claim it. If that is what you have, you want a contractor who does only that, and we would rather say so than learn it on your floor.

Programmed project work

Common-area carpet deep cleaned on a published cycle, with traffic lanes on a tighter one
Lobby hard floors and stone maintained to type; vinyl stripped and refinished on schedule
Window cleaning inside and out on a frequency written into the budget, with multi-story exteriors cleaned from the ground where the building allows
Power washing of entries, plazas, sidewalks, parking structures and dumpster areas
High dusting, vents, light fittings and ledges on a rotation
Post-construction cleans on tenant fit-outs, handed over ready to occupy

How service works here

Held back for review: this part of Build4 named a customer or a person, or carried a figure, so it was held back. It is listed in the doorway ledger.

Getting started

Walkthrough of common areas, a sample of suites and the back of house, plus a look at the building during the day if it has real foot traffic.
Written scope split into common area, tenant suites and programmed work, each priced so you can move a line without reopening the whole contract.
Transition plan. Keys, access, alarm, dock and elevator arrangements agreed before the start date.
Ongoing. Supervisor inspections against the scope, the programmed-work calendar, and one account manager who knows your tenants' names.