Questions
The questions people actually ask, answered the way we would answer them on the phone.
Including the ones where the honest answer is "it depends" — with what it depends on.
Cost and proposals
What does commercial cleaning cost?
We will not put a number on this page, and we will not give one over the phone before we have walked your building. Not because it is a secret, but because any figure quoted blind is a guess, and a guess gets corrected upward once the work starts. That is the single most common complaint people have about their last cleaning company.
What actually drives the price: the number of restrooms and fixtures, how many people come through the door daily, floor types and how much of each, how many nights a week, and how long the building takes to walk. Square footage matters far less than people expect.
The walkthrough takes half an hour for a small building. The proposal that follows is a flat monthly price against a written scope, and it is the price you pay.
How long does it take to get a proposal?
A call within one business day of your request, a walkthrough at a time that suits you, and a written proposal usually two to four days after that. Faster if you need it faster — say so.
Are we locked into a long contract?
Agreements are typically annual with a notice period, which is normal in this trade because we assign and train a crew to your building specifically. The notice period is in the agreement in plain language, not buried. If we are not doing the job, we would rather fix it than hold you to a document.
The work itself
How often does my building actually need cleaning?
Less often than most people assume, and the deciding factor is people and restrooms rather than size. Anything with public restrooms, food, patients or daily customers needs nightly.
We would rather move money from an unnecessary fourth night into quarterly floor care than bill you for a night nobody needed, and we will say so at the walkthrough. Each service page has a frequency guide that goes into this properly.
When do you clean? Will anyone be there during our day?
Most cleaning is after hours, once your last person has gone. If the building needs coverage during the day as well — a busy lobby, a clinic waiting room, a showroom — that is a day porter, and it is a separate line on the proposal.
What if something gets missed?
Tell your account manager and it is fixed on the next visit, not next month. If the same thing gets missed twice it is a scope or training problem rather than an accident, and the account manager will come and walk it with you.
Current customers can send it through the service request form, which reaches the account manager and the crew lead the same business day.
Do you bring your own equipment and supplies?
Equipment, always — vacuums, machines, chemicals, cloths. Consumable supplies like paper towel, toilet tissue, soap and can liners can go either way: we can supply and restock them on the same invoice, or keep using your own. Most customers find it simpler and cheaper to have the crew that empties the dispenser be the one that fills it. See nightly janitorial.
People, keys and insurance
Who will actually be in my building?
Our employees. Background-checked, trained in our own program, uniformed and badged.
You get told who the crew lead is, and your account manager has walked the building personally.
Do you use subcontractors?
Our cleaning crews are employees, not subcontractors, and we are not a franchise. For a small number of specialist jobs outside what our own crews do — high-rise rope access being the usual example — we occasionally bring in a specialist, and when we do we tell you rather than leave it unsaid.
Are you insured and bonded?
Yes, both, plus workers' compensation on every employee. We will send certificates of insurance to you or your broker as part of the proposal, and we keep them current — expiry dates are tracked rather than remembered.
How do you handle keys, codes and alarms?
Logged in our system against your account, never labeled with your address, and issued only to the crew assigned to your building. Alarm codes are handled the same way. When the agreement ends, they come back to you and the record shows it.
Switching
We already have a cleaning company. Is switching a hassle?
Less than people expect, and the timing is the only real consideration. The usual sequence is: walkthrough while you are still under your current agreement, proposal, then a start date that lines up with your notice period so there is no gap.
The first night with us is a full deep clean rather than a normal visit, because whatever standard the building is at becomes the baseline we maintain — so it is worth resetting it properly on day one.
What usually goes wrong with the company we are leaving?
Almost always one of three things, and they are worth checking for in any replacement: the crew changes constantly so nobody learns the building; the scope was a template rather than written for the site, so the arguments are about what was promised; or there is nobody specific to call when something goes wrong.
Other
Do you clean houses, or only commercial buildings?
Both. House cleaning runs weekly, every other week or monthly, with the same employees, insurance and standards as the commercial side. We also do apartment turns and common areas for property managers.
Can you handle several buildings in different cities?
Yes, and it is one of the cases where we are most useful: one scope, one schedule, one account manager and one invoice, with local crews in each city rather than one crew driving between them. See where we are.
Do you do one-off jobs, or only recurring contracts?
Both. Floor stripping, carpet cleaning, window cleaning, post-construction cleans, event work and move-out cleans are all quoted as one-off projects with no recurring agreement attached.
Are you hiring?
Steadily, across all three states — cleaners, window and floor technicians, supervisors and event crew. See careers.
Still deciding?
A walkthrough costs you half an hour and commits you to nothing.