Customers
For current customers. Your own room is behind this door; the request form below works without signing in.
The Customers door
Sign in to your own room: your service, your visits, your documents.
Sign in
Customer sign-in opens with our new customer system. Until then, use the request form below or call the office.
What's behind the door
- Request or track service. Extra work, schedule changes and supplies, with the status of each request.
- Report an issue. It goes straight to your account manager.
- Your visit history and documents. Dates and documents only.
Look inside
Open the sample room with the demo key
The sample room is made up. No real customer is in it.
Submit a service request
For customers who already have cleaning with us. Requests go to your account manager and your crew lead the same business day, not into a general inbox.
What to use this for
- Extra work. A carpet clean before an inspection, a floor scrub, windows ahead of an event, an extra visit over a busy week.
- Something we missed. Tell us the area and we fix it on the next visit. If it is a pattern rather than a one-off, your account manager will want to know and will call you.
- Supplies. Paper, soap, liners, sanitizer. If you are already on supply with us this just goes on the next invoice; if you are not, we will price it.
- Access or schedule changes. A new alarm code, a changed lock, a holiday closure, a move to different nights.
- Billing questions. They reach the same account manager rather than a separate department.
- Urgent. A spill, a flood, a biohazard, a restroom out of action. Mark it urgent on the form — and for anything that cannot wait until the next business day, call (515) 276-3100 rather than relying on a form.
Not a customer yet?
If you are looking for cleaning rather than changing cleaning you already have, use request a proposal instead. It asks the questions we need in order to come and look at the building.